Open Online Store → Themes → Customize → App embeds and turn on Relayo chat. If the switch is off, turn it on and press Save. The app never edits your theme code, so no developer is needed.

The agents answer only from your catalog, pages and policies. Check that the product is published and in stock, then press Sync catalog on the app’s Home page. A new or changed policy page is read on the next sync.

On Growth and Pro, open Live chat in the app and invite each person by email. They open the sign-in link on a phone or a computer. On an iPhone, open the operator app in Safari, choose Share → Add to Home Screen, open it from the Home Screen and press Turn on notifications.

Open Pricing in the app and pick another plan, or Free. Shopify bills every plan and prorates the change. Uninstalling the app ends the subscription.

Conversations are deleted after the journal length you set. To delete everything at once, uninstall the app: Shopify then asks us to remove the store’s data, and we do. A shopper who wants their messages removed can ask you, and you can ask us at the address below.